Neovia uses video to validate BMW warehouse claims

Neovia Logistics said BMW Group UK requested a more transparent claims process during a contract renewal at its warehouse and distribution facility in Northampton, UK. The site installed 65 cameras across ground and mezzanine packing areas, with round-the-clock recording stored for 30 days. Packers scan a barcode on each order label, updating the warehouse management system; that information is synchronized with video once a day.

When a claim is rejected, Neovia can download footage, redact it under UK data protection rules and send it to the customer, who has 14 days to challenge the decision. In the first four months after deployment in December 2025, the company reduced claims by 40% by successfully disputing more than 370 claims that parts had not been received, according to the article.

Neovia also uses the video to train warehouse staff and identified a process issue in which correctly picked, packed and labelled orders were placed in the wrong tote for dispatch. Following the UK project, the company is sharing the approach as a best-practice model for automotive claims handling in Europe, North America and Asia.