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CargoWise customs message delays leave UK and Japan forwarders waiting for clearance
CargoWise users handling British and Japanese customs declarations hit message delays on Wednesday, 28 October, and the backlog was fully cleared the following morning, customer notifications showed.
WiseTech acknowledged an issue affecting message responses at 10:37 on 28 October, a Wednesday, according to customer notifications. At 11:24 the company confirmed that customs messaging for Great Britain and Japan was “particularly impacted”.
A UK forwarder said the disruption prevented its team from processing customs entries normally for much of the day.
The backlog had been fully cleared by the following morning, the same notifications indicated. No further details on the consequences of the disruption were provided in the source material.
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