LATAM Cargo introduces VR training for 550 warehouse staff at Miami hub

LATAM Cargo Group has introduced virtual-reality training for warehouse personnel at its Miami hub. According to the company, the initial phase covers approximately 550 employees, including 250 forklift operators.

The simulators replicate the company's ground infrastructure, letting employees practise operational procedures and respond to real-time scenarios in a controlled digital environment. They were developed in collaboration with Academia LATAM, the group's internal training arm, and include scenarios covering six warehouse pedestrian zones plus three specialised modules for forklift drivers.

The training addresses high-risk procedures such as dangerous goods segregation, cargo handling, pedestrian traffic flow and machinery separation protocols. It also measures employees' response times to contingencies and their ability to identify and mitigate hazards.

The Miami deployment follows an earlier rollout of VR-based onboarding training at the Fast Air warehouse in Santiago and expands the programme to a broader range of operational scenarios. LATAM Cargo is assessing whether to extend the system to other strategic hubs in its network, including Brazil. Daniel Leng, Chief Operating Officer at LATAM Cargo, said placing teams in critical scenarios inside a replica of their daily work environment narrows the gap between classroom theory and ramp practice, which the company expects to translate into safer and more efficient cargo handling.